Faq's

Home Faq's

Why I should choose IT Spectrum Network?

    IT Spectrum is a fiber fastest broadband service. While other service provider’s offer a core copper network or a LAN or coaxial cable, both of which cannot serve a reliable upload and download speed. IT Spectrum is with 100% fiber network gives you an experience like never before.

  • 01.

    You get a dual band, MICROTIK Router which gives seamless experience for your IT Spectrum connection.

  • 02.

    You are in control with our self-care portal at IT Spectrum CUSTOMER LOGIN which enables you to pay bills online, track your usage, service requests and more.

  • 03.

    We are there for you 24X7. Call for support at 1800 4199166 or email us at customercare@itspectrummedia.com

How can I get touch with IT Spectrum Customer Care?

    Our customer support team is available to serve your needs 7 days a week. Click ‘Contact Us’ to view contact details.

What Equipment’s and Router / Modem Provide from IT Spectrum Network?

    We will provide you with an ONU device that terminates the fiber cable at your location. Along with this, you will receive Microtik router that is designed to give the best experience. With this, you can:
  • 01.

    Seamlessly play multiplayer online gaming

  • 02.

    Video call without buffer

  • 03.

    Backup to cloud or download software and program updates in seconds

What is Fair Usage Policy (FUP)?

    FUP is a policy that governs unfair usage of the network by utilizing excessive network resources causing inconvenience to other customers on the network. In such a situation, systems restrict the user to certain speed of bandwidth to minimize such abuse and alert the administrator. Fair Usage limits are defined basing on the average of maximum utilization by highest bandwidth users on the network. Once the user has reached the fair usage download limit, the account will be restricted to a bandwidth that is lesser than the subscribed bandwidth.

Will I get the speed according to my IT Spectrum Plan through WI-FI?

    The internet speed is fastest when the device is directly connected to an Ethernet cable. The speed may drop when connected through Wi-Fi due to wireless interference or due to incorrect router.

What is Peer to Peer (P2P) Traffic?

    Peer to Peer is local LAN traffic between members to improve download speeds.

Router Support need help with configuring your router?

    Here are a few quick primers on getting your router up and running. Search for your router’s self-install guide and find the right device to setup:

    TP LINK

    NETGEAR

    D-LINK

We are very happy with the flexibility of the services offered by IT Spectrum team. We wish them all the best.

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GKVK

IT TEAM

The staff are really friendly and the service was high - would definitely recommend - IT Spectrum.

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Ganapathi BN

Manager – Operations

Very happy with the service provided. Informative and helped us make the right decision. Nothing’s too much trouble approach. Thanks IT Spectrum

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Vinod

Manager – Accounts

Used Internet Leasedline regularly over the last few years. Great company, really friendly staff in IT Spectrum!!!......Comes highly recommended...

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Dinakar

IT – Head.

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